Why can’t I get into my Hive account?

How do I reset my Hive login?

Simply go to https://app.hive.com/forgot-password and enter the email address associated with your account to trigger a reset email.

How do I find my Hive ID?

Your Hub ID can be found on the underside of your Hub (the white box that is connected to your broadband router). It is formatted as 3 characters followed by 3 numerical digits (eg. ABC – 123).

Why has my Hive app stopped working?

Clear cache and data – You can typically clear cache/data via your device's settings menu. This step removes temporary files to help free up needed space. Uninstall/ Reinstall the Hive Social app – On select devices, you can uninstall and reinstall the Hive Social app to help alleviate any issues.

Why is my Hive ID not working?

Check that your Hive hub is connected to the mains power socket and switched on. 4. Check any Signal Boosters (formerly known as SmartPlugs) you have are switched on and in the recommended location. … For Hive Active Plugs check that the electrical device you have plugged into your Hive Active Plug is switched on.

Why can I not log into my Hive account?

If you aren't able to login in one browser, try another. If it works, this means that your original browser is preventing the login to Membee. This can be affected by browser extensions or browser-specific settings. You will need to consult with your IT support to help you diagnose and fix the issue.

Why can’t I get into my Hive app?

Clear cache and data – You can typically clear cache/data via your device's settings menu. This step removes temporary files to help free up needed space. Uninstall/ Reinstall the Hive Social app – On select devices, you can uninstall and reinstall the Hive Social app to help alleviate any issues.

Why is my hive hub not connecting?

Unplug Hub 360 from the wall socket and reinsert it, wait for the hub to reboot (this can take about 10 minutes) then refresh the Hive app dashboard page in the app. Step 4. … You can reconnect the hub to your Wi-Fi by going to your Hive app, tap the Hub 360, Settings, Change Wi-Fi, and follow the in app instructions.

How do I restart my Hive app?

Press and hold the button on the front for ten seconds to reset your Hive Plug. You're done once you see the double flashing amber. Try again to install the Hive Active Plug in your Hive app.

Can’t connect my Hive hub?

You can reconnect the hub to your Wi-Fi by going to your Hive app, tap the Hub 360, Settings, Change Wi-Fi, and follow the in app instructions. Step 5. Go back to 'Menu' in the Hive app, tap 'Manage devices' then refresh the page. If the hub is showing as 'connected' you're done!

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