How long does it take to verify MoonPay?

How long does MoonPay take to process?

For payouts to Euro bank accounts, you can expect to receive your funds in 1-3 working days once we have received your Bitcoins.

Why does MoonPay need verification?

Before we approve your transaction, we may send you an email asking you to verify your payment card, if we haven't already done so. We go through this process sometimes to make sure our users stay safe!

Can you get your money back from MoonPay?

Please be aware that a temporary hold from our partner (Moonpay) was placed on your account until the purchase can be fully completed. It will be fully refunded if your purchase is not unable to go through.

Does MoonPay refund money?

Please be aware that a temporary hold from our partner (Moonpay) was placed on your account until the purchase can be fully completed. It will be fully refunded if your purchase is not unable to go through.

Does MoonPay refund?

Please be aware that a temporary hold from our partner (Moonpay) was placed on your account until the purchase can be fully completed. It will be fully refunded if your purchase is not unable to go through.

How do I cancel pending MoonPay?

If your order is pending verification and you would like to cancel your order, please send us a support request, selecting “Transaction” -> “Cancel my transaction” in the drop-down menus. We will notify you once the transaction has been cancelled.

Why does MoonPay say I have insufficient funds?

Most orders fail because we couldn't accept your payment, or we couldn't verify your account or payment method.

How can I withdraw money from BitMart to my bank account?

If you want to make a withdrawal from BitMart, click “Withdraw” on the upper right corner or click “Balances” on the left side column.

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